Returns & Exchanges
We want you to be completely satisfied with your Earl of East home fragrance and lifestyle products. If you are not entirely happy with your purchase, you can return your items within 30 days for a full refund or exchange.
Check Eligibility
Ensure that your items are unused, in their original packaging, and in a resalable condition before initiating a return.
Contact Support
Email our customer care team with your order number and reason for return to receive a unique return authorization code and shipping instructions.
Package Your Items
Securely pack your items to prevent damage during transit, ideally using the original shipping box and including your return authorization note.
Ship and Track
Send your package back to our London studio using a tracked shipping service and retain your proof of postage until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing